Contact us

Our customer service is here to help you

Would you like to be informed about a specific product or your order? Please let us know by getting in touch with our customer service. Our dedicated customer service agents are here for you, seven days a week! During weekdays, you can reach Frank from 8.00 to 16:00.

Your contact information will not be used for other purposes. We ask for this information so that we can answer you.

Online Dispute Resolutions

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at
We do not intend to participate in dispute settlement proceedings before a dispute resolution body.

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We are only a phone call away
The customer service line can be reached by phone at:
0330 808 0283

You can also reach us via email:
The email address of our customer service is:

Send a letter
You can find our contact information in the next panel

Frank B.V.
Customer Service
Postbus 11122
9700 CC Groningen
The Netherlands

Address information

Frank B.V.
Rozenburglaan 11
9727 DL Groningen
The Netherlands

CoC: NL 02083727
VAT nr.: GB204.9746.02

Frank B.V.
Ulgersmaweg 2
9731 BS Groningen
The Netherlands

Frank B.V.
t.a.v. Returns
Ulgersmaweg 2
9731 BS Groningen
The Netherlands