Privacy statement

Effective date of the current privacy statement: 15-05-2019

We share your concerns about the protection of your personal information

Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.
Frank B.V. shares your concerns about the protection of your personal information. This privacy statement describes our actions with regard to the storage of your information and the use of this information for our website.

We can change this privacy statement from time to time. Should this be the case, we shall notify you. We shall do this by means of a notification on this page. You can see when the statement has been adapted by looking at the effective date of the current privacy statement at the top of this page.

What we store and why we do this

Frank B.V. stores two kinds of information during your visit to our website.

Firstly, we store non-personal information. When visitors visit our website, we store cumulative information, such as which pages were visited, the order in which these pages were visited and which links were clicked on. The collection of this information involves the storage of IP addresses, the operating system used and each visitor's browser. In spite of this information not being personally identifiable, it might be possible to discover information about visitors based on an IP address and the internet provider, and the geographical location where the visitor was logged in.

Yes, also cookies

We also use cookies and other traceable technologies to store non-personal information. Cookies are small pieces of information that we send to your browser, that subsequently sends them to us if you visit our website again. Thanks to cookies we can recognize your browser when you visit our website. This way we can personalise your visit, as well as store the products that may be in your shopping cart. We can also show you relevant ads on our partner sites based on your visit to our site(s). Your browser and you (through the notification during your first visit) must accept cookies to make use of the advantages of our website as registered user. Read our complete cookie policy here.

Non-personal information: to enhance the shopping experience

Frank B.V. uses non-personally identifiable information such as your IP address and the pages you visit on our website, to make you personalized offers on our partner sites.

Non-personal information: for website optimisation

Frank B.V. uses non-personally identifiable information like your IP address and the pages you visit on our website, to be able to register any problems with our servers and our website. Our IP address and other non-personal information can also be used to analyse demographic information, patterns and website use. This information helps us to develop and improve the layout of the website.

Personally identifiable information: what you enter in the order fields

  • Financial information is not stored, address data are

Frank B.V. uses the information you enter in our order fields in order to complete your transaction (such as the sale of products and services). Your personal information is used to contact you in the event that this is necessary. We can also use your personal information to contact you to make sure you are satisfied with our products and services and to find out how we can serve you better in the future. Financial information (credit card numbers, expiration data and cvv2 code) will not be stored in our system. Your shipping address and invoice address are stored in order to complete the transaction.

E-mail advertising if you subscribe to the newsletter. If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. 6 (1) 1 lit. a) GDPR, using the data required or disclosed by you separately for this purpose. You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.
We'll never share your email address with other companies. If you want to remove your email address to not receive email from Frank B.V. anymore or if you want to opt-out and / or see your personal information we have saved , you can follow the procedure down below.

Email advertising if you do not subscribe to the newsletter and your right to opt out

If we receive your email address in connection with the sale of a product or service and you have not opted out and you are not a consumer who has his habitual residence in Poland, we reserve the right to regularly email you offers for products from our product range that are similar to those you have already purchased. This serves the protection of our legitimate interests in promoting and advertising our products to customers that are overriding in the process of balancing of interests. You can opt out of this use of your email address at any time by sending a message to the contact option specified below or by using the opt-out link in the advertising email, without incurring any costs beyond the cost of transfer calculated at the base rates.

Change or remove personal info: this is how

Would you like access to your information registered with Frank B.V. ? Or do you wish that Frank B.V. remove / change your information in our system because they are not fully or incorrect ? You can do this by sending and email to our data controller Sander Bos, Frank B.V. through info@frank.nl. Within 4 weeks Frank B.V. will disclose what personal information they have processed about you, and if they can grant any request to remove, protect or improve it.

If you would like to unsubscribe from our newsletter, all you have to do is send an e-mail to info@frank.nl. Frank Netherlands B.V. will remove your information from the mailing list within 2 weeks.

Your rights

You are entitled to obtain free-of-charge information concerning data stored about your person and, as the case may be to correct, restrict the processing enable the portability of, or delete those data.

If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice. You may also submit a complaint to the responsible data protection supervisory authority.