Terms & conditions

Terms and Conditions

§ 1 Supplier and Scope

Frank B.V.
Winschoterdiep 50
9723 AB Groningen
The Netherlands
CoC-number: 02083727
VAT- number: 204 9746 02

The business relationship between Frank B.V. and the purchaser is governed by Dutch national law and, in addition, this version of the General Terms and Conditions that are in effect at the time of purchase. Frank B.V. will not accept any deviations of the purchaser from the General Terms and Conditions unless they have approved them in writing. For an current list of all of our shops please visit www.frank.shop

§ 2 Completion of the Contract

Once you have placed an online order with us, we will confirm your order and its contents immediately via email, after which the sales contract will be complete.

§ 3 Prices and Shipping Costs

All prices include the statutory UK VAT of 20%. (Businesses within the EU, but outside of The Netherlands, are eligible for tax free intracommunity deliveries if a valid VAT Reg. No. is indicated at the time of the order.)

§ 4 Payment Terms, Conditional Sale

During completion of your order, you will have the opportunity to choose your method of payment. We will normally deliver your order only after payment has been received. In the case of delivery against an invoice, the net invoice amount is payable within 14 days with no deductions.
If we deliver your ordered items prior to payment, the delivered items remain the property of Frank B.V. until full payment is made.

§ 5 Delivery and Risks

Shipments within the EU will be sent on our risk and are registered via Post NL, DPD or UPS. We retain the right to choose other shipment services, as necessary.
The customer must bear all risks of loss or damage to the goods from the time they have been delivered.

§ 6 Place of delivery and Use of Delivered Goods

We delivery to mainland UK and Ireland.

§ 7 Warranty

Frank B.V. guarantees the functional efficiency of delivered products. If a purchased item is found to be defective, you may request a repair or exchange.
The transfer of warranty claims to third parties is excluded.

§ 8 Exceptions to the Guarantee

Any further material or legal guarantees, with the exception of those mentioned in § 7, are expressly excluded.

§ 9 Return Policy

If you are a private customer from the UK, the following return conditions apply: You can cancel your contract with no explanation necessary within 14 days of receiving your product either in writing (e.g. letter or email) or via complete return of all merchandise, if the merchandise is not legally excluded from being returned. This time limit runs from the date of delivery of your ordered products. Returned merchandise should be sent promptly to ensure that it is received within the return period. Returns must be communicated to:


Please enter your name and the Order Number that you wish to cancel. Our customer service will inform you about the further procedure.

Our free return policy is only if the return is communicated to our customer services and they have provided you with a label (postages).
You will receive a refund after we have received the returned products. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. It is acceptable that you examine the merchandise in the same way you would examine it in a shop. Merchandise may be returned only if it has not been used and nothing has occurred which could reduce its value.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than –

(a) 14 days after the day we receive back from you any goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

§ 10 Liability

Frank B.V. takes no responsibility for damage and injuries caused by improper or careless use of its products.

§ 11 Data Retention

In accordance with the Law for Data Protection we must inform you that, in the context of the conduct of the transaction, necessary data are processed and stored by means of an EDP system. Personal data will, of course, be handled confidentially. Our service partners, who need the transmission of data for order handling, are excluded.

If you are paying with a credit card, your personal information will be sent directly and securely to docdata payments. This company will handle the payment and process the transaction. docdata payments guarantees that the data will be used only for completion of this purchase. Frank B.V. will not receive any information about your card.

§ 12 Final Clause

Dutch law applies.
If you have any questions, please feel free to contact us.

Frank B.V.
Customer Service
Winschoterdiep 50
9723 AB Groningen
The Netherlands
Email: info@frank.nl
Telephone: +44 330 808 0283