Frank stands for high-quality products. If your product is faulty, you can rely on us. The statutory warranty applies to all items you buy from us. Legal guarantee means that a product is or does what the consumer can reasonably expect from it. All of our products are covered by the statutory guarantee without prejudice to the guarantee that the supplier may provide. Should the supplier's warranty be more advantageous for you as a consumer (e. g. longer warranty or better conditions) then we will apply the warranty that is most advantageous for you. When you have received a product that is faulty upon receipt, please let us know. We willl assess the situation, and offer you the best solution possible.
If, for any reason, your product shows defects, you can also count on us, of course. We show the guarantee period of each and every product on our website. The warranty period is the warranty as supplied by the manufacturer at the time of purchase.
If you wish to return a product, please contact our Customer Service.